Terms of Use

Who we are

Hear Out Games, the app for iPhone, iPad and Android, its watch apps and this website, is made by Hugo.FM Games Limited, a company registered in England and Wales (company number 14615936), trading as Hugo FM. Our registered office is 55 Station Road, Manningtree, Essex, CO11 1EB, United Kingdom. In these terms, "we" and "us" mean Hugo.FM Games Limited, and "you" means the person using the app or the website.

Agreeing to these terms

By downloading or using the app, or using this website, you agree to these terms. If you don't agree, please don't use them. If you got the app from the App Store, Apple's Licensed Application End User License Agreement also applies; from Google Play, the Google Play Terms of Service do. Where these terms and the store's say different things, the store's win for anything about the store itself.

If you're under 18, please ask a parent or guardian before you buy anything in the app.

Your licence to play

We give you a personal, non-exclusive, non-transferable licence to use the app and its games, and any packs you buy, on devices you own or control, for your own non-commercial enjoyment. You can play them as much as you like.

Please don't:

• copy, record, rip or share the games' audio, stories or artwork, or put them on another app, site or service;
• sell, rent or sublicense the app or anything in it;
• reverse engineer, decompile or tamper with the app, or get around the way packs are unlocked, except where the law allows it;
• use the app or this website to break the law, or in a way that could harm them or the people who use them, such as overloading our servers.

The games, their stories, voices, music, sounds and artwork, and the Hear Out Games name and logo, belong to us or to the people who licensed them to us.

Packs and purchases

• Packs are one-time purchases of extra stories and levels for a game. The price is shown in the app before you buy, and you pay through the App Store or Google Play, which handle the payment under their own terms. We never see your payment details.
• A pack you've bought is yours to play for as long as we offer the app, on the devices signed in to the same Apple or Google account. If you change devices or reinstall, use Restore purchases in the Shop to get your packs back.
• Packs are downloaded from our servers after you buy them. If one won't download, tell us and we'll help, or refund you if we can't fix it.
• Refunds are handled by Apple or Google under their refund policies: ask them through the store you bought from. Nothing in these terms takes away your legal rights as a consumer, including your rights if a pack is faulty or not as described.

Speaking to the app

When you answer out loud, your device's own speech recognition, from Apple or Google, turns what you say into words for the game. It's covered by their terms and privacy policies, not ours, and what you say is never sent to us. You can always type or tap your answers instead. Our Privacy Policy explains everything the app does send us, and how to turn it off.

Changes to the app

We keep improving the app and may add, change or remove games and features. We'll try to keep every pack you've bought playable. If we ever have to stop offering the app, we'll give you as much notice as we reasonably can.

Our responsibility to you

We make the app with care, but games can have bugs, and we can't promise it will always be available or free of errors. If we break these terms, we're responsible for loss or damage you suffer that was a foreseeable result of it. We aren't responsible for losses that weren't foreseeable, for business losses (the app is for personal use), or for problems caused by your device, its software or your connection.

Nothing in these terms limits our liability where the law doesn't allow it to be limited, including for death or personal injury caused by our negligence, or for fraud, and nothing affects your legal rights as a consumer.

The law that applies

These terms are governed by the law of England and Wales, and you can bring a claim about them in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts, and if you live elsewhere, you keep the protection of your own country's mandatory consumer laws.

Changes to these terms

We may update these terms, for example when the app changes or the law does. We'll put the new version on this page with its date at the top, and if a change matters, we'll say so in the app's update notes.

Contact

Hugo.FM Games Limited (trading as Hugo FM)
55 Station Road, Manningtree, Essex, CO11 1EB, United Kingdom
Email: [email protected]
Web: hugo.fm

For help with the app itself, see Support.